Open Places API Trust
Service level agreement.
The short version: the self-serve plans do not come with an SLA. If you need one, the custom Scale plan is where we offer it.
Self-serve plans
Free, Indie, Startup, and Business do not include a service-level agreement, uptime guarantee, service credits, or a guaranteed data refresh schedule. This matches section 7 of the terms. We run the service to be reliable, monitor it continuously (see status), and fix incidents as fast as we can, but we do not promise a number.
Scale plan
For workloads above the Business plan, the custom Scale plan includes SLA and support options agreed in writing. Email support@openplacesapi.com with your expected volume and requirements. Any SLA applies only under that separate written agreement.